Returns will only be accepted on tools purchased within 14 days of original purchase transaction including a copy of the receipt. Tools must be unused and in the original package to receive a refund. The 3 step Brazil Yourself kits and used hair care tools and products are deemed as non-returnable and non-refundable personal beauty items that are not resellable. Buyer is financially responsible for return shipping of items.  Refunds will be issued on the bank card in which the transaction was charged.  If the same bank card and same account is not available to issue a refund, we will be unable to refund your product and you will forfeit the refund.  This also applies to preloaded gift cards used at checkout that cannot be refunded to.  To request refund, email within 14 days of purchase.  We will reply with instructions where to send return item(s) to.  If your product was not received in the condition which it was shipped, please email a photo of the damaged goods and a copy of the receipt to  We strive to give customers quality products and service and will do our best to fix any issues.